Tuesday, 21 April 2009

Problems, and temporary solutions

I would like to apologise for ongoing site problems with Velo Chcolate. Our email has been down, and is now fixed, so if you've been trying to get in touch, I apologise; please try again.

Similarly, our site is garbled, and I can't work out why. I believe you can read all of the information (albeit with difficulty), but the buy-it-now links are not working. In the short term, please use the links below.

Finally, customers should be aware that our attempt to arrange to pay import taxes was a failure; the couriers would agree to send the bill to us, but would instead send it to the customer. Since customers were paying us in advance for the shipping, this led to refunds and aggravation, so we're admitting defeat. From now on, you should expect your bike to be accompanied by a bill for import taxes, which according to EU regs should be 19.9%. The good news is, this means we don't have to raise our prices. The bikes have got significantly more expensive, but we're holding the price, and simply removing the "we pay the tax" part.

Purchase links:

Full Suspension 9 Speed


Full Suspension 8 Speed Hub Gear


Front Suspension 9 Speed


Front Suspension 8 Speed Hub Gear